Harish Borse

Manager - Business Analytics

Piramal Pharma Ltd

Mar 2022 - Present (3yr 6m)

Piramal Pharma ltd is an NSE and BSE listed pharmaceutical company which offers a diverse range of products and services through end-to-end manufacturing capabilities across 15 global facilities and a global distribution network in over 100 countries.

• Designed and deployed WhatsApp-based trigger system to deliver real-time daily target achievement and incentive updates
• Implemented automated email-triggered incentive workflow across all verticals, enabling near real-time incentive processing
• Developed and integrated an AI-powered RAG chatbot for Regulatory Affairs
• Developed a Beat Analytics system deployed at scale, providing access to over 300+ users and covering more than 12,500 beats
• Developed Billing opportunity report reducing opportunity gap by ~70%
• Automated performance scorecards for sales at multiple organizational levels
• Created Joint Field Work Analytics to boost productivity and reduce infancy attrition
• Streamlined SO & TSO expense audit through automation resulting in ~20% cost saving

Analytics Manager

HDFC Bank

Jun 2019 - Feb 2022 (2yr 9m)

HDFC Bank Ltd is India's largest private sector bank listed in NSE and BSE offering retail and corporate banking services with more than 8800 branches across the country.

• Conducted K-means clustering on NPA customers, reducing NPA exposure by identifying high value segments
• Identified high risk customers segment in online debit card EMI resulting in reduction of delinquency by 2%
• Created a performance scorecard for the CD collections team, enabling nationwide performance tracking
• Prediction of incomplete addresses in customer data and Consolidated customer contact details from various credit bureau datasets
• Automated IVR call reports using Python, enhancing accuracy and reducing manual work by 12 hours weekly

Project Intern

HDFC Bank

Sep 2018 - Dec 2018 (4 months)